Privacy Policy

1. Introduction

IT Covered Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website itcovered.co.uk or use our services.

Company Details:
IT Covered Limited
Company Number: 16073726
VAT Number: 483592553
Registered Address: Windmill House, Hull Road, Dunnington, York, YO19 5LP
Email: [email protected]
Phone: 01904 890105

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and job title
• Contact information (email address, phone number)
• Company name and address
• Information you provide when contacting us or requesting services

Technical Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Deliver the IT services you have requested
• Send you relevant information about our services (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data
• Contract: Where processing is necessary for a contract we have with you
• Legal obligation: Where processing is necessary to comply with the law
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist in delivering our services (under strict data protection agreements)
• Professional advisers (accountants, lawyers) where necessary
• Law enforcement or regulatory bodies when required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client data for 6 years after the end of our business relationship.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Object: Object to processing based on legitimate interests or direct marketing
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113