Your Trusted IT Support & Services Provider
Managed IT support, cyber security, Microsoft 365, cloud solutions, and hardware for growing UK businesses. We handle your technology so you can focus on what matters.
30min
Target Emergency
Response
24/7
Active
Monitoring
4hr
Target Routine
Resolution
Plain English
No jargon, ever
Certified and partnered with industry leaders:
Trusted Across the UK
Businesses that rely on IT Covered
From small businesses to established organisations, we're proud to support companies across the country.
What We Do
Complete IT solutions for York businesses, without the headaches
Whether you need day-to-day help or a complete IT overhaul, we'll handle it so you can get back to running your business.
Help Desk
Something not working? Call us. We'll sort it quickly and explain what happened in plain English.
Cloud & Infrastructure
Azure, servers, networks. Whatever you need, we design it, build it, and keep it running.
Microsoft 365 Support in York
We'll set it up properly, keep it secure, and make sure you're not paying for licences you don't need.
Hardware & Software
New devices, licence renewals, environment upgrades. We supply and configure everything you need. HP, Dell, Microsoft, Apple.
AI Integration
Want to use AI but not sure where to start? We can deploy Microsoft Copilot for quick wins, or build something custom that fits exactly how your business works.
- Microsoft Copilot
- Custom AI Apps
- Process Automation
Cyber Security in York
Phishing, ransomware, data breaches. We'll protect you from all of it, plus Cyber Essentials certification if you need it.
Managed IT Support in York
Think of us as your IT department. We monitor everything, keep it updated and secure, and we're here when your team needs help. One monthly fee, no surprises.
- Proactive monitoring
- Fast response times
- Regular health checks
Who We Work With
IT support for every industry
From professional services to trades, we understand the unique IT challenges different businesses face.
Charities & Non-Profits
Organisations making a difference
Manufacturing
Factories, workshops, production
Healthcare
Clinics, care homes, practices
Retail & Hospitality
Shops, restaurants, venues
Trades & Construction
Electricians, builders, contractors
Professional Services
Law firms, accountants, consultants
Our Approach
You're not a ticket number.
You're a partner.
When you call us, you get a real person who knows your business. When something breaks, we’re usually already on it, often before you’ve noticed.
30min
Target emergency response
4hr
Target for routine issues
24/7
We're watching
York
Based locally
What Our Clients Say
See why businesses trust IT Covered
"Ross Marshall and IT Covered look after our day-to-day IT, and it's made a real difference. Ross doesn't just fix problems; he takes the time to understand our business, offers genuinely useful advice and is always happy to explain things in plain English. From security, backups, and updates to specialist advice on Microsoft 365, everything is handled proactively. Ross regularly identifies potential risks and recommends sensible improvements before they become problems, leaving us free to concentrate on running our business. Knowledgeable, approachable, and reliable, Ross has become a trusted extension of our business rather than just another supplier. A proper IT partner, not just a call centre! On top of all that, Ross is a cracking bloke who's building an impressive business. We've been trading for nearly 50 years and have worked with plenty of IT providers along the way. IT Covered is, without doubt, the best we've ever dealt with. A good IT provider is essential. Ross Marshall and IT Covered are exceptional!"
Nick Turnbull
Google Review
"IT Covered made upgrading our hardware and switching to their managed services easy and hassle-free. Ross explained everything in plain English and sorted any issues quickly. We feel genuinely supported and valued. Highly recommend for reliable, local IT help and services!"
Tom Beachell
Founder, Kopen DigitalGoogle Review
"We moved premises, changed from a server based storage, changed phone system, changed computer hardware all over 3 days. Ross was amazing and worked his socks off to get us up and running for our re-opening day. We were very much on a budget too. Couldn't thank him enough."
Andrew Mellor
Google Review
Why Choose IT Covered
Proactive IT support that puts your business first
Fast responses, clear advice and a team that actually knows your business. That's the difference.
Proactive monitoring catches problems early
Our 24/7 monitoring spots issues before they cause downtime. Fewer surprises, less disruption to your team.
Plain English IT advice you can act on
No jargon, no tech-speak. We tell you what's happening and what it means for your business so you can make confident decisions.
Local IT company based in York
Based in Dunnington, York, we're on-site when you need us. No call centres, no overseas support. Just real people who know your business.
Relationships first
You're not a ticket number. We build genuine partnerships with every client.
UK-Wide Coverage
Based in York, supporting businesses across the UK
We provide remote IT support to businesses anywhere in the UK. On-site visits are available throughout Yorkshire and surrounding areas.
Remote Support
Instant remote access to diagnose and fix issues anywhere in the UK. Most problems resolved without a visit.
On-Site Visits
Hands-on support when you need it. Regular on-site visits available throughout Yorkshire and beyond.
24/7 Monitoring
Your systems are watched around the clock, no matter where in the UK your business is based.
Common Questions
Frequently asked questions
Quick answers to the things businesses ask us most.
We spend about an hour reviewing your devices, network, cyber risk exposure, backups, and current spending. You'll get a clear, jargon-free report with no obligation to work with us.
Yes. We're a Cyber Essentials certified partner ourselves and regularly guide clients through the certification process, from gap analysis to final sign-off.
Pricing depends on the number of users and devices, and the level of support you need. We'll give you a clear, fixed monthly quote after a free IT audit, no hidden extras.
We support everyone from single-person startups to teams of 100+. Our plans scale with you, so you only pay for what you need as your business grows.
Not at all. While we're based in York and offer on-site visits throughout Yorkshire, we provide remote IT support to businesses anywhere in the UK.
Our target is 30 minutes for emergency issues and 4 hours for routine requests. Most problems are resolved remotely, often before you've even noticed there was one, thanks to our 24/7 monitoring.
Not sure where you stand?
Let's find out together.
Our free IT & Cyber Security Audit gives you a clear picture of your current setup: what's working, what's at risk, and where you might be overspending. No sales pitch, just honest advice.
What we'll look at:
Your devices and network
Are they secure and up to date? Any red flags?
Cyber risks
How exposed are you to phishing, ransomware, and other threats?
What you're paying for
Are you overspending on software or licences you don't need?
Your backups
If something went wrong tomorrow, could you recover?
Takes about an hour. No obligation. You'll get a clear report you can act on, whether you work with us or not.